Privacy Policy

Thank you for accessing the MetroShoeWarehouse Website (“Site”) operated by MetroShoe Warehouse. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.
  • This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of your personal information. Please see below for details.
  • We are not responsible for the content or privacy practices on any web site not operated by to which the Site links or that links to the Site.


I. INFORMATION COLLECTION We collect information from you to provide an efficient, meaningful, and customized experience. This helps us make the Site easier for you to use by not having to enter information more than once, find information, products, and services easily, and provide the means to alert you to new information, products, and services that we offer.
II. Ordering and Registration While you visit our site or during the checkout process you must complete an online registration form. This process will prompt you to provide personal information that is necessary for the completion of any transaction and/or any communication with you. This information may include, but is not limited to your name, billing and shipping address, email address, phone number, credit card or payment information. We use this information solely to communicate with you both on-line and offline, and we do not store or keep unnecessary information in our files. In addition to the previously stated information, we may also inquire as to your gender, as well as the location of your country and your organization’s country of operation, as applicable, so we can comply with applicable laws and regulations. These types of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our Site, and for internal marketing purposes. For these reasons we reserve the right to communicate with you both online and offline. In addition, if we encounter a problem when communicating with you, or in processing your order, we will utilize all the personal information to contact you.
III. Email Addresses Several locations of the Site permit you to enter your email address for purposes including but not limited to: subscribing to the newsletter, to request contact from MetroShoeWarehouse to buyer, and to create log-on. These are all optional and are only submitted on a voluntary basis.
IV. Cookies and Related Technologies Like many sites we use cookies, to speed your navigation through the site, recognize you when you visit the site, and to track your usage of the site.
a. Note: Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, please know it will impact your ability to shop on our site as it may not function properly.
b. The cookies used on our site can in no way expose your computers hard drive to malicious spyware and cannot access your private information.
V. Log Files As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol (“IP”) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.
a. An IP address may indicate the physical location of your computer.
VI. Age We will neither intentionally or knowingly collect information from individuals under the age of 13. Our Site Use agreement requires that individuals must be 18 years of age to use this website, if you are not please seek supervision from a parent or guardian. If you are under age and lack supervision of an adult please do not submit personal information to our site, as we wish to respect the privacy of children.

Information Use and Disclosure

I. Use of Information Internally Your personal information is used to provide customer service, complete your transaction, and improve our marketing.
II. Communication with You We will use your personal information to communicate with you about your purchase, the delivery of your purchase, and promotion or announcements about In addition if you have requested you may receive promotion emails and/or newsletter as offered by
III. Use of your Information Externally We want to respect your privacy and take every effort to safe guard your personal information. We do not and will not sell, trade, rent, or otherwise disclose your personal or financial information to any website or company outside of affiliates, with the below exceptions.
a. We must provide your payment information to credit card processing company. This process is encrypted and is secure to protect all your information.
b. We must provide your name, address, phone number and often your email address to our shipping partners such as but not limited to UPS, USPS, and Fed-Ex.
IV. Security and Data The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. Online the SSL will safeguard your personal information. Offline we rely on our strict policies and procedures to guarantee the safety your information. Personal and financial information is restricted to qualified personnel.
a. Qualified personnel represent well trained employees that need access to information to assist in the completion of your transaction.
V. Corrections and Opt Out Upon request we will take all reasonable steps to;
a. Update or correct your personal information
b. Disable your account, so that future purchases cannot be made.
c. Stop sending emails to your email account
If you wish to request corrections of your personal information or to request out of emails please contact our customer service team at 1-866-417-9569 and/or
VI. Offline Collection, Disclosure and Use of Information As you might expect of, the majority of information we collect is through the website, and the Privacy Policy applies only to that online collection of information. The situation may arise that we collect personal information offline; this like any information will be protected as carefully as possible.
VII. Updates to this Policy
This privacy policy is subject to change without notice. Any updates to this policy will be made online and available on and notated with an updated date stamp. If you have any questions regarding our Privacy Policy please do not hesitate to contact our customer service team at 1-866-417-9569 or emailing your question(s) to